Support Center
Get help with any issues or questions about CayneticVPN.
Quick Troubleshooting
Try these steps to resolve common issues before contacting support:
Connection Issues
- Check your internet connection
- Try connecting to a different server
- Restart the CayneticVPN application
- Switch to a different VPN protocol
- Temporarily disable your firewall or antivirus
- Restart your device
Slow Connection
- Connect to a server closer to your physical location
- Use the WireGuard protocol for faster speeds
- Try connecting during off-peak hours
- Check if your internet connection is slow even without VPN
- Close bandwidth-intensive applications
App Installation Issues
- Ensure your device meets the minimum requirements
- Download the latest version from our downloads page
- Close all other applications before installing
- Ensure you have administrator rights on your device
- Temporarily disable antivirus during installation
Account & Billing
- Verify your subscription is active in your account dashboard
- Check if your payment method is up to date
- Make sure you're logged in with the correct email
- Clear cookies and cache, then try logging in again
- Request a password reset if you can't access your account
System Status
Check the current status of our VPN servers and services.
VPN Servers
Operational
Website & Customer Portal
Operational
Desktop Applications
Operational
Mobile Applications
Operational
Last updated: June 21, 2025 1:58 PM
Didn't find what you're looking for?
Our support team is ready to assist you with any question or issue you might have.