Privacy Policy

1. Introduction

CayneticVPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual private network service, mobile application, and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We are committed to collecting minimal information necessary to provide and improve our Service.

2.1 Information You Provide

We may collect the following information that you voluntarily provide to us:

• Account Information: When you create an account, we collect your email address and payment information.
• Correspondence: If you contact our support team, we may keep records of your correspondence to help solve issues you might face.
• Feedback: Information you provide when you participate in surveys or promotional events.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Device Information: Operating system version, hardware model, device identifiers.
• Usage Information: Aggregated bandwidth usage, app diagnostics, and feature usage statistics (never linked to your identity or activities).
• Server Load Information: Anonymous server performance and availability metrics.

2.3 What We DO NOT Collect

We want to be clear about what we don't collect. CayneticVPN does not collect or log:

• Your browsing history, traffic destinations, or data content
• IP addresses that could identify you
• Connection timestamps or session duration
• Your network traffic or bandwidth usage linked to your account
• DNS queries generated by your activity

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing your subscriptions and payments
• Sending you technical notices, updates, and support messages
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities in connection with our Service
• Detecting, investigating, and preventing fraudulent transactions and unauthorized access to our Service
• Developing new products and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processors. These partners are bound by strict confidentiality agreements.
• Legal Compliance: If required to do so by law or in response to valid legal process, such as a court order or subpoena. Given our no-logs policy, we have minimal information about our users' activities that could be subject to legal requests.
• Protection of Rights: When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of all user traffic through our VPN service
• Secure data storage with industry-standard encryption
• Regular security audits and penetration testing
• Strict internal access controls and authentication procedures
• Continuous monitoring for potential vulnerabilities

6. Our No-Logs Policy

CayneticVPN operates under a strict no-logs policy. This means:

• We do not log your browsing activities, traffic destination, data content, IP addresses, or connection timestamps.
• We have designed our systems to keep as few logs as possible in order to operate our service.
• Our mission is to provide the maximum level of privacy and anonymity to our users.
• We regularly engage independent auditors to verify our no-logs claims.

The only information we keep is what's necessary to maintain your account and provide the service you have purchased.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity and collect certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• To keep you signed in to your account
• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To improve our website and marketing efforts

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Websites

Our Service may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to read the privacy policies of all websites you visit.

9. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access the personal information we hold about you
• The right to request that we correct inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the contact information provided below.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting the contact page on our website