Privacy Policy
Last updated: June 30, 2025
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Information Sharing and Disclosure
- 5. Data Security
- 6. Our No-Logs Policy
- 7. Cookies and Tracking Technologies
- 8. Third-Party Websites
- 9. Childrenâs Privacy
- 10. Your Rights
- 11. Changes to This Privacy Policy
- 12. Contact Us
1. Introduction
CayneticVPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual private network service and website (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.
2. Information We Collect
We only collect the minimal information necessary to provide and improve our Service.
2.1 Information You Provide
When you create an account or contact support, you provide:
- Email & Payment: Your email address and payment details to manage subscriptions.
- Support Correspondence: Any messages you send us so we can help resolve issues.
2.2 Information Collected Automatically
We automatically collect only anonymous, aggregated metrics:
- Usage Metrics: Bandwidth usage totals, app diagnostics (no user-level link).
- Server Health: Anonymous uptime and load statistics.
2.3 What We DO NOT Collect
We do not collect or log any of the following:
- Your browsing history or traffic destinations
- Your IP address or connection timestamps
- DNS queries or data content
- Any activity tied back to your identity
3. How We Use Your Information
We use collected information solely to:
- Provision and maintain the VPN service
- Process payments and manage subscriptions
- Send technical notices and support messages
- Analyze aggregated usage to improve performance
4. Information Sharing and Disclosure
We never sell or rent your personal data. We only share it when:
- Service Providers: Payment processors under NDA.
- Legal Requests: Comply with valid subpoenas or court ordersânote our no-logs stance means we have minimal data.
- Business Transfers: In a merger or sale, youâll be notified of any change.
5. Data Security
We employ industry-standard safeguards:
- All VPN traffic is end-to-end encrypted via WireGuard
- Encrypted storage for account credentials only
- Regular security audits and penetration testing
6. Our No-Logs Policy
CayneticVPN does not log:
- Browsing activities or traffic content
- IP addresses or timestamps
- DNS requests or session durations
We retain only whatâs necessary to maintain your account and service access.
7. Cookies and Tracking Technologies
We use cookies on our website solely to:
- Keep you signed in
- Remember preferences
- Analyze site traffic
You can disable cookies in your browser, but some features may not work.
8. Third-Party Websites
Our site may link to external sites. We are not responsible for their privacy practices. Please review their policies directly.
9. Childrenâs Privacy
Our Service is not for children under 13. We do not knowingly collect data from minors. If you believe we have, please contact us to have it deleted.
10. Your Rights
Depending on your jurisdiction, you may:
- Access or correct your personal data
- Request deletion or restriction
- Withdraw consent at any time
Contact us to exercise these rights.
11. Changes to This Privacy Policy
We may update this policy. The âLast updatedâ date will reflect changes. Please review periodically.
12. Contact Us
For privacy questions, email us at [email protected] or visit the contact page.