Frequently Asked Questions

To create a CayneticVPN account:

1. Visit our Sign Up page
2. Enter your email address and create a password
3. Select a subscription plan
4. Complete the payment process
5. Download the CayneticVPN app for your device
6. Log in using your new account credentials

Yes, you can upgrade or downgrade your subscription plan at any time from your account dashboard. If you upgrade, we'll prorate the cost based on the time remaining in your current subscription. If you downgrade, the new plan will take effect at the end of your current billing cycle.

To reset your password:

1. Go to the Login page
2. Click on "Forgot password?"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link and create a new password

If you don't receive the email, please check your spam folder or contact our support team for assistance.

To cancel your subscription:

1. Log in to your account dashboard
2. Go to "Subscription Settings"
3. Click on "Cancel Subscription"
4. Follow the instructions to complete the cancellation

Please note that your subscription will remain active until the end of the current billing period. If you cancel within 30 days of your initial purchase, you may be eligible for a refund under our money-back guarantee.

To connect to CayneticVPN:

1. Download and install the CayneticVPN app for your device
2. Launch the app and log in with your credentials
3. Select a server location from the list
4. Click the "Connect" button

Once connected, you'll see a confirmation and your connection is now secure.

If you're having trouble connecting to CayneticVPN, try these troubleshooting steps:

1. Check your internet connection
2. Restart the CayneticVPN app
3. Try connecting to a different server
4. Restart your device
5. Check if your firewall is blocking the connection
6. Update to the latest version of the app
7. Try a different VPN protocol in the app settings

If you're still having issues, please contact our support team for further assistance.

Using any VPN may slightly reduce your internet speed because your data is being encrypted and routed through an additional server. However, CayneticVPN is designed to minimize this impact with our high-speed servers and optimized network infrastructure.

For the best speeds:

• Connect to a server closer to your physical location
• Use the "Quick Connect" feature to select the fastest server
• Try different VPN protocols in the settings (WireGuard is typically fastest)
• Connect to servers with lower user load

CayneticVPN supports several VPN protocols, including:

• WireGuard® - Our newest and fastest protocol with strong security
• OpenVPN (TCP/UDP) - A highly secure and versatile protocol
• IKEv2 - Great for mobile devices with changing networks

The app will automatically select the best protocol based on your device and network conditions, but you can manually change it in the settings if needed.

We accept various payment methods including:

• Credit/Debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Cryptocurrencies (Bitcoin, Ethereum, Litecoin)
• Apple Pay (on iOS devices)
• Google Pay (on Android devices)

All CayneticVPN plans come with a 30-day money-back guarantee. If you're not completely satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

To request a refund:

1. Contact our support team
2. Provide your account email and reason for cancellation
3. Our team will process your refund within 5-10 business days

Please note that purchases made through app stores may have different refund policies.

Yes, all CayneticVPN subscriptions are set to automatically renew by default to ensure uninterrupted service. You will be charged according to your billing cycle (monthly, annually, or every two years).

You can disable automatic renewal at any time through your account dashboard:

1. Log in to your account
2. Go to "Subscription Settings"
3. Toggle off "Auto-renewal"

Yes, we offer special pricing for businesses and teams. Our business plans include:

• Centralized account management
• Dedicated account manager
• Priority support
• Volume discounts
• Custom deployment options

For more information and custom quotes, please contact our sales team.

CayneticVPN operates under a strict no-logs policy. We do not collect, monitor, or store:

• Browsing history
• Traffic data
• IP addresses
• Connection timestamps
• Session information
• Bandwidth usage linked to a user

We only collect minimal information necessary to maintain your account and improve our service, such as your email address and payment information. For complete details, please see our Privacy Policy.

A Kill Switch is a security feature that automatically cuts your internet connection if your VPN connection drops. This prevents your real IP address and data from being exposed when the VPN is disconnected unexpectedly.

CayneticVPN's Kill Switch works by monitoring your VPN connection in real-time. If it detects any disruption, it immediately blocks all internet traffic until the VPN connection is restored or until you manually reconnect.

You can enable or disable the Kill Switch feature in the app settings. We recommend keeping it enabled for maximum security.

Using a VPN is completely legal in most countries. VPNs are legitimate privacy tools used by individuals and businesses worldwide to protect sensitive data and maintain privacy online.

However, some countries have restrictions on VPN usage, including:

• China
• Russia
• Iran
• United Arab Emirates
• Turkey
• North Korea

It's your responsibility to check the laws of your country before using our service. While using CayneticVPN is typically legal, using it to engage in illegal activities remains illegal.

Yes, CayneticVPN undergoes regular independent security audits to verify our security claims and identify potential vulnerabilities. These audits cover our:

• No-logs policy
• VPN applications
• Server infrastructure
• Encryption implementation

The results of these audits are published on our website, demonstrating our commitment to transparency and security.